Store Policy

Welcome to VIF Paradise! We’re committed to providing a smooth, transparent, and enjoyable shopping experience. Below you’ll find all the essential policies regarding returns, shipping, payments, and orders.

Return Policy

We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.

Payment Methods

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout process is fully secure and encrypted for your safety.

Order Modification & Cancellation

If you need to modify or cancel your order, please contact us within 12 hours of placing it. After your order has been processed, modifications may not be possible.

Shipping Policy

Orders are typically processed within 1–2 business days. Shipping times vary based on your location, but most customers receive their orders within 5–10 business days.

Expedited shipping options are available at checkout.

We currently do not offer international shipping.

Free shipping is available for all orders over $50. Standard shipping rates apply to orders below $50.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number on our website or the carrier’s website to follow your package.

Sizing Help

Each product page includes a detailed size guide. If you need additional assistance, feel free to contact us—our team is always happy to help!

Customer Support

For questions, concerns, or assistance, our support team is available via email and typically responds within 24–48 hours. We’re here to help ensure you have the best possible shopping experience.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery with photos of the issue. We will replace the item at no additional cost or provide a refund.

Lost Packages

Once an order has been marked as delivered by the carrier, the package is considered the customer’s responsibility. If your package is lost, contact us—we will assist in locating the shipment. We will reship your order at no additional cost or issue a refund—whichever you prefer.